Nummos Platform

1.Refund

When a payment of fee is made to Nummos, the fees paid in advance is retained by Nummos in a client account. Nummos will earn the fees upon working on a client's matter. During an engagement, Nummos earns fee at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, Nummos shall be liable to refund only upto the fee paid by the client.Time Frame for Refund Requests
If our services do not meet your expectations, you have 30 days from the date of payment to request a refund of service fee. After this period, refunds will be processed as service credits, which can be utilized for future services.
Refunds will be subject to a minimum 20% cancellation fee.

2.Cancellation Policy

Cancellation of order is not possible once the payment has been made. Before any refund is processed, we strive to fulfil the service to the best of our abilities. In the event of dissatisfaction, a cancellation fee of 20%, along with any fees paid to the government will be deducted. However, if there is a change of service, the cancellation fee will not apply.

3.Conditions for Refund

Service Not Delivered: If the agreed-upon service was not provided, you are eligible for a full refund.

4.How to Request a Refund

All refund requests must be made within 30 days of purchase. Refund request over 60 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
To request a refund, please contact our customer service team at support@enummos.com. Please provide your order number, date of purchase, and a brief explanation of the reason for the refund request.

5.Processing Time

Refunds will be processed within 7-10 business days from the date of approval. Funds will be returned to the original payment method used.

6.Payment Method

Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer valid, please contact our customer service team to arrange an alternative method.